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As a combined solution an IT Help Desk and IT Asset Management solution deliver a greater value proposition to business. 

Enhancing the value proposition by combining an IT Help Desk and IT Asset Management solution yields benefits far greater than those delivered by two individual solutions. Tighter integration of a company's decision-making capabilities and improvements in visibility of IT assets is achieved.   Benefits of IT Help Desk and IT Asset Management Using an IT Help Desk solution with built-in Asset Management functionality drastically improves an organisations performance. The most apparent benefits are:
  • Improve visibility and control of incidents, problems, changes and assets
  • Integrated change management module                  
  • Increase in customer satisfaction
  • Reduced cost of IT services
  • Manage issues and track assets immediately
  • Decrease response and resolution times
  • Decrease IT inefficiency
Improve visibility, Control of Incidents, Problems, Changes and Assets IT Help Desk and Asset Management requirements are managed by a single integrated solution. There is a clear view of all incidents, problems, changes, requests and assets requiring switching between solutions to track critical data. Integrated Change Management Module Change Management helps your organisation manage change in a controlled manner resulting in minimal service disruption and greater productivity. Costs for IT services are reduced by introducing an organised approach to change management. Increased Customer Satisfaction Hardware and software information available in the integrated Help Desk and Asset solution assists the IT Technician to resolve issues faster. This has a positive effect on the business value of the IT department. Reduced Cost of IT Services Embedding Change Management into the Help Desk solution eliminates wastage of time on unnecessary or poorly planned infrastructure modifications. The result is a saving of money for the organisation. Manage Issues and Track Assets Immediately With an integrated help desk and asset management solution discovering IT Assets and solving customer issues is simplified. Information in the Asset database is used to troubleshoot problems logged in the Help Desk module. Decrease response and resolution times Service level agreements (SLA) are configured via customisable business rules. Each business rule is configured with a unique due date, notification and escalation supporting various workflows. Decrease IT inefficiency Integrated IT Help Desk and Asset Management solution eliminates disorganised management of repetitive tasks. Conclusion An integrated IT Help Desk and Asset Management Solution helps your IT operation perform smoothly, eliminating redundant work and enabling delivery of top-quality IT services.

IT Asset Management (ITAM) is a set of business practices combining financial, inventory and contractual functions.

Why Companies Purchase an asset management tool

IT Asset management (ITAM) solutions get implemented by companies to save money, reduce administrative manpower in their IT departments and regain control over the IT Inventory. The primary drivers include some or all of the following.

  • Improved visibility of inventory
  • Increased efficiencies
  • Reduce spending
  • Asset reuse
  • Risk and security management
  • Reporting

The introduction of (ITAM) has resulted in an improvement in IT customer services driven by the ability of IT technicians to identify and rectify problems on users PCs faster.

How will it help me manage my IT assets?

IT Asset Management enables you to view the hardware and software components of each computer, server or any other network infrastructure. Traceability of assets gives better IT administration and control.

Features Found In Asset Management Software

The feature set available in the entry-level Asset Management Software solution differs significantly from that of the Enterprise solution. There are more features available in the Enterprise solution and they are customisable. Key features available in the Enterprise aligned solution are:

  • Scalability allowing support for large organisations
  • Configurability enabling the solution to adhere to business processes
  • Integration with existing IT systems
  • Stability of the solution is important
  • User roles that allow each technician to see  the relevant processes and functions
  • Drag and drop form design that requires no programming
  • Life cycle management of all assets
  • Remote control
  • Software patch management

Conclusion

ITAM spans the entire company. Asset Management software is no longer an option. ITAM is equipping technicians to become businessmen, providing a framework for good corporate governance and providing methods to manage the delivery of business objectives.